The Process


At Fleet Feet Runner's Spot we are committed to getting the perfect shoe fit for your running style, body and foot shape. Our associates are specially trained to focus on this essential triad, which will form the basis of your evaluation. Prior to being fitted you will receive a one-on-one, face to face consultation with one of our Fit Specialists which will enable a more precise diagnosis than a more simple and common fitting process would ever hope to achieve. Our comprehensive evaluation process can be broken down into its parts as follows.


A detailed history is obtained by getting to know and understand each individual runner or walker’s background, goals, intentions and usage. We evaluate your experience with your current footwear, we check your old shoes, and take into consideration any of your past injuries. In addition, we will also listen carefully to any current aches and pains you might be currently experiencing.

 For example:

  • What type of running do you do?
  • What are your goals?
  • What surface do you mostly run on?
  • What other activities will you be using your footwear for?

An analysis of your foot characteristics

It begins with understanding each individual’s foot type. First we begin by talking with each guest and discussing any injuries or inconsistencies that need to be taken into account (sensitive areas, planter fasciitis, metatarsalgia etc). We will also discuss if you are currently using or considering the use of over-the-counter or custom orthotics. Lastly we will take several measurements of each foot to ensure correct sizing (weighted and un-weighted), to include the width of your feet. Then we will gather information about your arch type by conducting a visual assessment and by using a thermal foot analysis system.

An analysis of your running gait

The next step to being correctly fitted for running/walking shoes is to analyze your gait and footstrike. We will either watch you walk barefoot or with our state-of-the-art video gait analysis software. Watching frame-by-frame footage from our video gait analysis will help our Fit Specialist identify to what degree your arch collapses/flexes. This in turn, will help identify your individual foot degree of pronation. The degrees of pronation are identified as: overpronation, supination (also know as underpronation), or Neutral.

In addition, you will be able to view the footage, making it easier for you to understand your individual degree of pronation, and why one particular category of footwear will be more appropriate for you than the other. It is vital to correctly match the degree of stability a shoe provides, with the degree of stability an individual needs.


Once a Fit Specialist has gathered all the data from the first three steps, they will ask you if there are any other special considerations that need to be taken into account. Once complete, they will assist you with the selection of the right shoe for you by bringing out 1-3 pairs of shoes that we feel should be considered. Once we find the right shoes, we will need your help in selecting the shoe that feels best on your feet. We will ask how the shoe fits and feels on your foot. Things that need to be taken into consideration are heel stability, width, toe box volume, length, how the shoe contours to your foot, and how the cushioning, responsiveness, weight and transition from heel to forefoot feel.


Our Fit Specialists will recommend that you run or walk in each shoe, to give you the opportunity to see how they feel and perform. You can use our treadmills for this testing. Once you have completed your fit and feel tests, give us your feedback on how the shoes feel and we’ll make any adjustment that may be needed such as orthotics, specific type of socks etc.


The sum of all these factors will provide a final scientifically based assessment of your needs and will allow a sound well researched decision. If you decide that the shoes are the right fit for you, then we hope you love your new shoes and enjoy many miles of injury free running!

Just a note, our final fitting is 30 minutes before closing so that we are able to spend as much quality time with you as possible to make sure that you have the right shoe for you. We look forward to seeing you!

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